CVE-2025-37097

7.5

Hewlett Packard Enterprise · Insight Remote Support

A vulnerability in HPE Insight Remote Support prior to v7.15.0.646 allows an unauthenticated attacker to cause a denial of service on the affected system.

Executive summary

An unauthenticated denial of service vulnerability in Hewlett Packard Enterprise Insight Remote Support poses a significant risk to system availability.

Vulnerability

This vulnerability involves a flaw in the software that allows an unauthenticated, remote attacker to trigger a denial of service condition. The issue does not require user interaction or elevated privileges to execute.

Business impact

The ability for an unauthenticated attacker to remotely crash the Insight Remote Support service can lead to significant operational disruption. With a CVSS score of 7.5, this high-severity flaw threatens the availability of critical infrastructure management tools, potentially hindering system monitoring and support capabilities.

Remediation

Immediate Action: Update Hewlett Packard Enterprise Insight Remote Support to version 7.15.0.646 or later as specified in the official vendor advisory.

Proactive Monitoring: Monitor system logs for repeated connection attempts, sudden service restarts, or unexpected resource exhaustion patterns that may indicate an ongoing denial of service attack.

Compensating Controls: Implement network access controls to restrict access to the Insight Remote Support interface to known, trusted management IP addresses to reduce the attack surface.

Exploitation status

Public Exploit Available: Unknown

Analyst recommendation

Given the high CVSS severity and the ease of exploitation, organizations should prioritize patching their Insight Remote Support installations. Administrators must verify their current version against the fixed release and apply the update immediately to prevent potential service downtime caused by unauthorized remote actors.

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